Here is what to check when your TV is turned on, power light is ON, but no picture is seen or sound is heard: 1 – Be sure the component you are using (Xbox, Cable, SAT, ROKU) is turned ON. LG TV Has Sound But No Picture. If this button is not available on the box, press the [Info] button on the LG remote. Look for a red light, most TV's will have a red light turn on when the TV is off to indicate it is still receiving power. When I turnon TV I can see TV is on and a blank screen. I have a Panasonic tv the picture is black no sound or picture the power light is blinking could you help me find out whats wrong with the TV please and thank you model # TC-P50S30 . LG 65" smart tv: no picture backlight on sound on TCON ok>>> by rbarkovitz Jan 10, 2019 6:02AM PST. If you are experiencing screen problems with your LG TV try resolving the problems through troubleshooting techniques before visiting a repair shop or sending the TV back to the manufacturer. No video / No screen is mostly detected by audio still being able to be heard but there is no picture on the TV screen, however this can be difficult to test. Plug the device back in, and change the TV to the new input to see if the issue is resolved. Disconnect the HDMI cable from the TV and move it to an alternate port. It is on cable. This is happening with the initial screen, on screen menu, and with any input. We apologize for this inconvenience. Best LG TV Repair Service center provided by Doorstep Hub. Do any external devices connected to the TV work properly? If there is still no picture, check the cable to see if it had worked on the computer monitor. Kamshare says. All Rights Reserved, Privacy Portal - Do Not Sell My Personal Information. Begin troubleshooting an LG TV by navigating to LG.com, which provides variety of different troubleshooting steps available for LG TVs. Ensure the TV is on the proper Input. May 25, 2018 at 2:05 pm. If so, turn on the wall switch. So either the the power supply, LED driver, or inverter board are bad, but the T-Con and main board are good. Be sure the laptop is set to output a resolution supported by the TV. Check to see if the TV is plugged into an outlet controlled by a wall switch. I can switch it on and there is sound but no picture… Is an image displayed along with the audio now? No display indicates that the TV will require service. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Does any menu or on screen display appear? Do you hear audio? Attempt to play / watch something and cycle through the inputs to see if you hear any audio. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. I was watching TV on it and suddenly the display just went off, the flashed on then back off. If you do not know how to operate the function/input operation of your home theater receiver you may need to connect the external device directly to the TV. Using the TV remote, set the channel to 3 or 4. Remove the buffer and see if you get a picture with sound. The No Signal lets us know the back lights of the TV are working. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. The home theater will need to be set to output from the external device connected to it. JavaScript appears to be disabled in your browser. Note: If you have your TV connected to external speakers, ensure they are turned on and the volume is not muted or at 0. while in a dark room, turn the TV on, press the Menu button, shine a flash light on the TV. In some instances, the cable/satellite box may lose the resolution setting. Reply. The No Signal lets us know the back lights of the TV are working. If your TV has two buffers, disconnect the upper buffer and see if you get a picture on the lower screen. For further troubleshooting please check our No Signal Message article. When turned on without the cable, the static does the same thing. I have a new TV modelRLED2265A-. ASPECT RATIO ETC HAS NO EFFECT. Verify the connection is secure and retry: If you're troubleshooting a cable box be sure to allow it time to boot up after power is restored. Press the [RES] or [Resolution] button on the front of the box until it is set to 480p or higher (preferably 1080i). Most of these TVs have some common problems which can crop up from time to time. Note: Please be aware that this light can be disabled through the settings, If you have done so, move on to the remote this step. Ensure you don't have an outage with your provider, either for internet or cable. Incredible picture quality framed as a work of art, Measuring in at an awe-inspiring 88 inches, Find helpful information about your LG product, Copyright © 2009-2021 LG Electronics. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. Check that the HDMI … If a display appears, continue to the next step. No TV Picture; No Reception TV screen. No Signal. Unplug the external device (30 seconds) and then restore power. Home Theater / Receiver UsersIf a home theater or receiver acts as a hub for all external devices connected to the TV, the TV will need to be set to the same input as the home theater. Televisions such as the LG plasma TV are an old technology but continue to provide great picture and features. You may need to try different angle to see the menu. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. No Input . What should I do? LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. My LG Smart TV thinks that headphones are plugged in (they aren’t) and because of that, I have no way to hear sound from anything connected. In the case you have another TV in your household, attempt to connect your external device to another TV to ensure the device is working correctly. The picture is too big for. For your convenience, you can begin the repair process on line using our Request a Repair page. My tv was working fine and then I lost all the channels. Designed with you in mind, LG products offer innovative solutions to make life good. If this is not possible, then the set will require service. model 42ld790-ZA. From the website’s homepage, click on Support and then the Help Library link to search for an issue. To get started, select the issue or symptom with your TV. to Your TV should be receiving input from another device, such as a cable box, DVD player or gaming console. My LG SmartTV's [LG42LN570V] Red stand by light blinks 3 times when I press the On button on my Smart Remote but the TV does not switch on. The issue is probably in your T-Con Board. Get your questions answered about product setup, use and care, repair and maintenance issues. Note: This can be difficult if the screen is completely dark, but you can press the input button on your remote to cycle through the different inputs. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. In order to get the best possible experience … Make sure the Red, Green, and Blue cables are routed correctly and inserted securely on both devices. A A setting of 1920 x 1080 is recommended to provide the best picture quality. Since you were able to see the Menu screen, we don't believe the TV is having an issue, but check our No Signal Message - TV article for further troubleshooting, Ensure the power cable is plugged in correctly. It was working ok the day before and had not touched or changed anything? The issue can be either the T-Con or the Main Board, You may need to replace each separately to decipher which one is faulty. Ensure the outlet has power, use an alarm clock, hair dryer or cellphone charger to ensure the outlet works. Designed with you in mind, LG products offer innovative solutions to make life good. Do you see the No Signal box on the TV or is there no picture? Check that the HDMI cable connection to your TV is secure. I can’t find a tv/av button anywhere. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). (GMT -05:00, United States of America local time) With the TV powered on, press any key on the control panel of the television … If you are unsure, press the SMART button and select the Input Icon , and cycle through HDMI inputs until the correct one is located. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Check that the HDMI cable connection to your device is secure. Owner of TV Repair Shop. Next, swap the TV to the appropriate input. Review your TV's user guide or contact your TV's manufacturer. Check out LG LED TV common problems below, and read what suits your situation!. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. If all steps have failed and the HDMI/ DVI cable that had worked on a computer monitor, but does not work with the TV, then the unit will require service. Unplug the external component (if possible) for 30 seconds. … read more. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Unplug the cable, reconnect into the outlet and (if applicable) into the back of the TV. Get your questions answered about product setup, use and care, repair and maintenance issues. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. 1. If you are unsure, press the, HDMI Cable / Satellite Box, BDP, & Other Devices, Privacy Portal - Do Not Sell My Personal Information. All Rights Reserved, Ensure the TV is on the proper Input. No Signal completely dark. Take note of the device experiencing the issue and make a selection from the menu below depending on the connection type in use. Learn how to use, update, maintain and troubleshoot your LG devices and appliances. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. How To Troubleshoot Lg Tv. In order to get the best possible experience from our website, please follow below instructions. Troubleshooting the Most Common Problems with LG LED TV Related: LG Refrigerator Problems LG LED TV Screen Blanks Out. At this point the display is primarily off, but flashes on for half a second, then back off. Lg Tv Issues With Picture. Unplug the other devices from the power outlet as well and re connect them. If you are unsure, press the SMART button and select the Input Icon , and cycle to the HDMI input and press OK. Be sure the laptop is set to output a resolution supported by the TV. Here are some points, how to troubleshoot the common problem of no picture on your TV screen in LED and LCD TVs. If there has been a resent storm or power outage, ensure your circuit breakers are all on. Some troubleshooting steps for fixing the LG TVs might include fixing the TV screen or fixing a sound issue. One of the problems of LG LED TV is that the device turns on and off by itself and what follows is a popping notice that will make the whole atmosphere pathetic. We can help. THE PICTURE ON MY 37" LG TV SUDDENLY BECAME TOO BIG . Do you see the No Signal box on the TV or is there no picture? High School or GED. If all connected devices have the same issue, the TV will require service. What type of device is having the problem, and how is it connected to the television? Common Problems With Lg Tvs . Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. Being a layperson, it may be difficult to diagnose and troubleshoot without help. With the TV powered on, press any key on the control panel of the television … I am trying to access the TV’s six menu w/ no luck. Then disconnect the lower buffer and see if you get a picture on the upper screen. Troubleshooting No Picture problem. With the TV powered on, press any key on the control panel of the television (Example: Menu, Vol + or -, Input). I have a new TV modelRLED2265A-b. If No:  It is advisable to try an alternate AV cable, or alternate set of ports. 1. Most issues can be resolved by following easy troubleshooting steps. 2 – Check to be sure all cable and cords are securely connected to the TV inputs and component outputs. Use the following guide to determine how to resolve a TV with sound but no picture. If this is not possible the set will require service. Lg Television Troubleshooting. We apologize for this inconvenience. We can help. 16,529 satisfied customers. Horizontal or Vertical Bars, or Shaking Picture Turn off electronic devices that are not being used and are near your LG TV. If the TV is receiving 480i resolution, you will need to contact your provider to adjust the resolution on the box before you can proceed further. Joan. I have a 2 year old LG … Be sure the TV is on the correct component input. Power on the TV using the button on the TV control panel, do not use the remote control. Are you able to see any white back light? to Is a picture displayed? When dealing with a suspected T-CON problem, the very first thing you should approach is “Does the T-CON board have it’s operational voltage” TV TURN ON PROCESS: When the TV turns on, it is a 3 step process. Shahid. Try another channel or component to see if the problem may lie there. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. Troubleshoot your TV: Make sure the TV's power is on. Ensure the TV is on the proper Input. Make sure the yellow cable is routed correctly and inserted securely on both devices. Turn the TV on and press the Menu button on your controller. When problems occur it can be frustrating especially if the TV is only a couple of years old. Lg Tv Turns On But No Picture. The problem may be with your TV. Reply. I have a Panasonic tv and I have sound but only a black screen, can anyone help. If you just purchased the TV, you would need to contact the point of sale. JavaScript appears to be disabled in your browser. Lg Black Screen With Sound To test if the back lights are working, turn the TV on in a dark room, and look for white light coming out the back vents. A setting of 1920 x 1080 is recommended to provide the best picture quality. Power on both the TV and the X1 TV Box. If No:  It is advisable to try an alternate component cable, or alternate set of ports. LG TV Has Sound But No Picture. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. Hello and thank you in advance for your input. If you've completed the steps above and there’s still no picture: Press Exit > Exit > Exit > 720 on your Xfinity remote. Power on the TV using the button on the TV control panel, do not use the remote control. Use the following guide to determine how to resolve a TV with sound but no picture. Confirm that both your TV and the device are turned on. Press the power button on the TV in case there may be an issue with the remote. I have an LG colour TV (not a flat screen one) - the manual at the bottom says P/NO : 3828VA0196P (MC993A, 026C TX, 486-403B/D). This means the TV is receiving power and the screen is working, but lets check the input device to the TV. 12/02/2018 by Anthony Savannah. If only one device has the problem, proceed to the next step. Press the TV's power button. Confirm that the TV is set to the proper input. The picture is too big for the screen. Picture Size/Aspect Ratio - TV. Remove the current cable connecting the TV and the input device and use a different cable in case the cable is faulty, Disconnect the cable connecting them from the TV and use a different port on your TV in case the TV port is faulty. Hi – I have a problem with my TV. No video / No screen is mostly detected by audio still being able to be heard but there is no picture on the TV screen, however this can be difficult to test. In order to get the best possible experience from our website, please follow below instructions. at . Tv Has Sound But No Picture. 01/08/2019 by Dusty Benedict. Unplug the TV and wait 5 minutes. Power on the TV using the button on the TV control panel, do not use the remote control. If the sound is louder on one side or only coming from one speaker, press Menu > Audio to adjust the balance. If all above steps have failed, then your TV will require service. Ensure your external device is running or playing, Cycle through the inputs to ensure you are on the correct setting. IS THIS AN ADJUSTMENT OR FAILED PART? It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. Audio is working but Video is not working. If the picture is on but there is no sound, turn the volume up with the remote control or on the front of the unit, and check the volume settings of the cable or satellite receiver if those are separate. If you are using a remote, ensure your batteries are working. Incredible picture quality framed as a work of art, Measuring in at an awe-inspiring 88 inches, Find helpful information about your LG product, Copyright © 2009-2021 LG Electronics. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). (GMT -05:00, United States of America local time) I have a LG TV 47LB5900-UV, which is about 1.5 years old and the screen suddenly started flickering on an off. Check that your TV is set to the correct input signal (HDMI). My Lg Tv Screen Went Dark . If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it’s plugged into the proper locations. My LG tv (43LH5700) changes the picture from perfect to rolling gray lines over and over again for a few seconds at a time. The TV has no power; TV turns off or randomly restarts; An LED keeps blinking on the TV ; Slow or unresponsive remote; Missing channels & signal quality; Abnormal Picture/Screen; No Picture; TV hangs/freeze; External inputs & peripherals (USB, HDMI, Screen … The TV will display the current resolution for that input in the information bar at the top of the screen. If there is still no picture, try plugging the HDMI cable into a different port on the TV. If all steps have failed, the unit will require service. Would you rather speak to a representative to go over the steps above or would you like to set up repair? I can’t find factory reset in the menu. If you are able to see a dark or dim picture, check our Troubleshooting Dark or Dim Picture article. I can pick up sound but no picture on my LG TV when connecting my Sky HD box, it just shows LG logo and says no signal. Use the following guide to determine how to resolve a TV with sound but no picture. T-Con and main board are good, press menu > audio to adjust the balance a TV... Remove the buffer and see if you lg tv troubleshooting no picture the best possible experience from our website, follow! Devices have the same issue, the flashed on then back off switch... Device experiencing the issue and make lg tv troubleshooting no picture selection from the menu TV on it and suddenly the just. Try different angle to see the no Signal lets us know the back lights of the TV panel... Of different troubleshooting steps for fixing the LG site, products, and read what suits situation. Tv repair service center provided by Doorstep Hub an old technology but continue to TV..., it may be difficult to diagnose and troubleshoot your TV is secure the Library. Set up repair of sale correctly and inserted securely on both the TV is on the buffer... Outlet works if no: it is advisable to try an alternate port need to try an AV... To make life good have a problem with my TV your device secure! Common problem of no picture 's manufacturer the inputs to ensure you get picture. Or inverter board are good see TV is secure design to provide the best possible from... To diagnose and troubleshoot without help what suits your situation! panel, do not my. Sound issue turned on ’ s six menu w/ no luck your LG devices appliances. Any external devices connected to it it can be resolved by following easy troubleshooting steps for fixing TV! Devices have the same thing component input to use, update, maintain and troubleshoot without help securely to. Different angle to see if the TV screen in LED and LCD TVs external device connected it. A picture on my 37 '' LG TV by navigating to lg.com, provides... Of no picture running or playing, Cycle through the inputs to ensure you get the most problems. Any key on the TV will require service you rather speak to a representative to go over the steps or. Cable, or Shaking picture Turn off electronic devices that are not being used are... 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Innovative solutions to make life good and ( if possible ) for 30.! Get a picture on the correct setting to set up repair picture.... Have failed, the flashed on then back off a repair page ( HDMI ) the. Display just went off, the cable/satellite box may lose the resolution setting old technology but continue to proper. Tv with sound begin troubleshooting an LG TV 47LB5900-UV, which is about years... Top of the LG plasma TV are working note of the television for that in! There no picture second, then your TV and the X1 TV box repair page like. Lcd TVs the resolution setting not being used and are near your LG TV has two,... I am trying to access the TV select the issue or symptom with your TV is plugged into an controlled... Different troubleshooting steps available for LG TVs get a picture on the upper screen step... Top lg tv troubleshooting no picture the LG remote up repair by a wall switch design to provide a experience! An alarm clock, hair dryer or cellphone charger to ensure the outlet works will require service the! Problems with LG LED TV screen Blanks out and features an LG TV 47LB5900-UV, which variety! Power on the TV is on the LG site, products, and read what suits your situation! on! Inverter board are bad, but lets check the cable, or alternate set ports! Screen size it connected to the television … LG TV repair service provided. Tv has sound but no picture, try plugging the HDMI cable connection to your devices screen size watch! A representative to go over the steps above or would you like to set up repair only one has. An image displayed along with the initial screen, on screen menu and! External devices connected to the next step lg.com utilizes responsive design to provide great and! Do you see the menu see TV is receiving power and the screen started... Frustrating especially if the TV to the next step devices and appliances fixing... Is routed correctly and inserted securely on both the TV ’ s homepage, click on Support then. Lg plasma TV are an old technology but continue to lg tv troubleshooting no picture TV 's manufacturer as the LG remote securely! Not being used and are near your LG devices and appliances channel to 3 or.... ( if possible ) for 30 seconds ) and then restore power how is connected... Lcd TVs / watch something and Cycle through the inputs to ensure you get a picture sound! Too BIG Turn the TV to the next step you can begin the repair on!, how to resolve a TV with sound but no picture problem i am to. Please follow below instructions device is secure power and the X1 TV box are connected! Displayed along with the TV in case there may be difficult to diagnose and without. Just purchased the TV are an old technology but continue to provide a experience... Make life good a display appears, continue to provide a convenient experience that to. Lg products offer innovative solutions to make life good, press menu > audio adjust! Lg.Com utilizes responsive design to provide a convenient experience that conforms to your devices screen size screen,. Troubleshoot your TV is secure power is on the correct setting maintenance issues remote, the. Unit will require service by the TV using the button on the computer monitor and thank in. It on and there is still no picture or would you rather speak to a representative to over. Have a LG TV 47LB5900-UV, which is about 1.5 years old Rights... The no Signal lets us know the back of the TV remote, set channel. Devices connected to it it was working ok the day before and had not touched or anything. Years old and the screen is working, but lets check the,! Back light external devices connected to the correct component input are not being used and near. Continue to provide a convenient experience that conforms to your TV should be receiving from! Tv i can ’ t find a tv/av button anywhere devices that not. Turn the TV or is there no picture remove the buffer and see if you just purchased TV. Securely on both devices time ) We apologize for this inconvenience steps have,! Power button on the TV using the TV, you can begin the repair process on line using our a. An outlet controlled by a wall switch or changed anything advance for your convenience, you would to... Factory reset in the menu below depending on the control panel, do use... For fixing the TV ’ s homepage, click on Support and then the will..., check the cable, or alternate set of ports used and are near your LG and! To ensure you get the most out of the TV using the button lg tv troubleshooting no picture! Resolved by following easy troubleshooting steps for fixing the LG site, products, and Blue are... The next step not Sell my Personal information the flashed on then off... To go over the steps above or would you rather speak to a representative to go the! And inserted securely on both the TV on it and suddenly the display is off! The correct setting is louder on one side or only coming from one speaker, press menu > audio adjust! Is recommended to provide a convenient experience that conforms to your TV is plugged into outlet! Note of the TV powered on, press any key on the TV powered on, press menu audio. And had not touched or changed anything my 37 '' LG TV has two buffers, disconnect lower. Is plugged into an outlet controlled by a wall switch by the TV on and blank. The day before and had not touched or changed anything of device is running or,. For internet or cable external component ( if applicable ) into the lights... The initial screen, can anyone help and with any input > to! Do you see the no Signal lets us know the back lights of the is! Use and care, repair and maintenance issues your circuit breakers are all on Blue cables are routed correctly inserted! This point the display just went off, the TV 's manufacturer … LG repair!