Observer ‎21-12-2017 10:09 PM. • catch up on the Channel 5 shows you may h… If you're not sure what your television's model number is you can open the TV's settings menu, click on Support and then select either Contact Samsung, or About This TV, which should bring the details up on screen for you. Conversation, have told us that the app can go missing for months. trevor danny cloke. What do you need help with? Rebooted the cable modem, connection is fine when I've tested it and everthing else in the house is working fine. Push the Mute button on your TV remote. We believe both Samsung and the BBC need to be more up front about compatbility issues – users should be alerted to the problem, and a relastic timelin… If you can't activate the app or you don’t remember your sign-in information, contact the app developer. Apple TV: Highlight the app on the Home screen, then press and hold the Touch surface until the app jiggles. Thanks anyway. BBC iPlayer will now be restored9. Further Advice for My5 https://help.channel5.com/My5-not-working-properly-on-a-Samsung-TV. Films app won’t play my rented movie Films app won’t play the movie I’ve just rented This thread is locked. Explore how to use the TV app on your iPhone or iPad and enjoy TV shows and films from multiple services including Netflix, Amazon Prime Video, iPlayer, ITV Hub, My5, and more. • Catch up on the Channel 5 shows you may have missed including longer … All forum topics; Previous Topic; Next Topic; Highlighted. Once the desired app is found, clicking on the link will take the user through to the app’s dedicated page. Ben Fogle journeys to the Pembrokeshire coast. Turn the TV back on again4. Dissapointed Read more. Soap . Watch Press and hold the Select and Play/Pause buttons at the same time, for 10 seconds. Downloads & app updates get stuck and won’t finish. I am not in the UK, so I can't get it from the play store. Apple TV app opens on the TV, but I am having a problem in the app If the Apple TV app opens on your Samsung TV, but you are having an issue with your AppleID, a video that won't play, a purchase not showing up, or some other issue, let us point you in the right direction for support. I can’t play anything on my5, it opens fine but when I click on a programme to play the blue loading symbol just spins around repeatedly Angelo Marin Seems ok on smartphone app but NOT on smart TV. Where can I find the APK for the my5 shield app? Popular. My5 is beyond crap so I was hoping somebody had an alternative. Have you tried the steps listed on the My5 help page, found here: https://help.channel5.com/hc/en-gb/articles/360003804478-My5-not-working-properly-on-a-Samsung-TV ? • Catch up on the Channel 5 shows you may have missed including longer availability windows of your favourites • Live stream six of our channels: Channel 5, 5STAR, 5USA, 5SELECT and the Paramount Network • … WATCH UK TV LIVE Looking for a TV app to watch your favourite UK live channels from home, abroad? The Google Play Store app won’t open or load, or crashes after it opens. Rather than mucking about and using what little bit of 'power' you have as a moderator, how about offering some advice other than the standard cut 'n' paste rubbish that DOESN'T WORK. I get your funded by ads but don’t force users to watch them. If you having problems loading the My5 app on your Samsung TV, you may just need to update or reinstall the My5 app. The My5 app is much slicker on my Roku Streaming Stick+ (as is picture quality), but of course shows ad breaks before-middle-end of programme. A display on screen should show if the TV is now muted, or not. Wait for around 5 minutes. Clear App Data and Cache on Fire TV Devices; Uninstall Games & Apps on Your Fire TV Device Pricey TVs losing access to BBC iPlayer is a problem that won’t go away. FVP5000T. Next batch. - This should bring you to the Apps page, which should look something like this: - Navigate up to the menu at the top and select My Apps, - This should load a grid view of all installed apps, - Navigate to the My5 tile and press and hold the select button until a sub-menu appears, - Click on Reinstall and this should reinstall the latest version of the My5 app, - Once the reinstall is complete, press select on the My5 tile and the app should open. | Thu 5 Dec 2019 11:51:50 #21 | davidrew. I have bought an 854 oled this week and was having the same issue. For real? Spoilt with Amazon and Netflix ads drive me mad Make sure the sound on your TV isn't muted. New. Alexa app stopped working after I installed the Google play store. special member Joined: Feb '13 Posts: 118. offline. Perform a soft reset with your TV remote. Unplug your TV from the power socket and wait for 30 seconds before plugging it back in. Some apps require subscriptions for activation. I'm getting the same problems on my UE55MU6400. Open the App Store and redownload the app. I select the app, it displays for a second or two and stops. It keeps telling me my hardware is not configured properly. I went through a reinstall of my Amazon apps, Google and all as well. So use the My5 app if you want to catchup for Channel 5 rather than using the youview guide until someone fixes the issues. • Catch up on the Channel 5 shows you may have missed • Register to unlock box sets, premieres and My5 Exclusives • Keep track of what you’ve watched and pick up where you left off What to do if your Samsung TV has lost BBC iPlayer The problem isn’t limited to Samsung TVs, but the majority of people notifying us of the issues had a Samsung set. It’s best if you can connect to a Wi-Fi network. Hello, Sign in. Related Help Topics. Verified Purchase. Had it crash multiple times and jump back to the previous screen when trying to play a video. Welcome to My5, the app that brings you your favourite shows from Channel 5, 5STAR, 5USA, 5SELECT and Paramount Network for free. For models with an F in the fifth character of the model number: - Open the Apps page in the Smart Hub, which should look something like this: - Click on More Apps at the bottom of the page, - On the page that this takes you to, click on Apps To Update in the top right corner, - Select My5 and this should run the update. Apps that use liboemcrypto.so to play content protected by DRM, such as Netflix and My5, will fail when playback is attempted on a rooted device. You also have a variety of ways to get My5 on your TV. BBC iPlayer, News and Sports Apps won't play video on UE55MU6500. Users should be allowed to multi task like they can with terrestrial TV. installed game app wont play I have a notebook with windows 8.1. Wait for 30 seconds7. How you do this depends on the model that you are using. Press Play/Pause, then select Delete. In the Apps section, users will find a list of apps LG thinks you might be interested in, as well as search parameters, such as new and popular to help filter down the results. on the subject of Samsung i recently bought a Q70R and after a couple of days trying to get a picture that wasnt devoid of dark detail plus it wouldnt play any dts files as Samsung wont pay for a dts codec, i gave up and returned it. T. TjeerdKanthooi10110 Member. Analyze average rating, monitor reviews, reply to reviews, and gain product insights from user feedback in one workspace. How you do this depends on the model that you are using. Smile... having relocated needn't mean leaving your favourite live UK television channels behind. Nicolette struggles to split up Audrey and Todie. my5 have got back to me and essentially added my tv to the list that are playing up. Reviewed in the United Kingdom on 26 July 2020. Install that. Turn off the TV at the mains2. Troubleshooting Steps: Step 1: Check that you have a strong Wi-Fi or mobile data connection. New. Season 2021 | Episode 7443. My TV's firmware is up to date and I've tried resetting the smart hub, still the same thing. Soap . But it won't play. 2.0 out of 5 stars Poor. Our members, as well as people here on Which? New. Play. music app won't play music I own I have a music collection of some 10,000 songs. ben_ariss. I go to update the firmware and it says no updates are available as I already have the latest (2900) installed. Mark as New; Bookmark; Subscribe; Mute ; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content ‎21-12-2017 10:09 PM. My5 need to get their UX sorted out if they want customers. If you're not sure what your television's model number is you can open the TV's settings menu, click on Support and then select either Contact Samsung, or About This TV, which should bring the details up on screen for you. Go to the “+” sign in your favourites bar and search for the ‘freeview play player‘ app. You can follow the question or vote as helpful, but you cannot reply to this thread. https://www.samsung.com/uk/support/model/UE40H6400AKXXU/, https://help.channel5.com/My5-not-working-properly-on-a-Samsung-TV, https://help.channel5.com/hc/en-gb/articles/360003804478-My5-not-working-properly-on-a-Samsung-TV. Just bought a H96 Max 4K 64GB most things are working except the google play, will come up but wont allow sign in or go any further, so I can't get a couple apps I need to download, how or what do I need to do to get the google play working to get the apps I need to download??? Season 2021 | Episode 8510. Report abuse. … Same - I seem to have lost all streaming apps on my sony tv - amazon, youtube and netflix are all down. Browsing the app won’t consume nearly as much mobile data as playing a video, so we haven’t disabled it. Reality series following the men and women who take on super-sized transport jobs. In the unlikely event of this not completely recovering BBC Apps playback then a SmartHub Reset should be actioned followed by a Power Off/On before setting up Smart Hub again. - Please note that rights restrictions set by suppliers sometimes mean we cannot bring you every programme shown on Channel 5. work perfectly with other applications (including Audacity). However when I use the Demand 5 website to watch the programme I experience a very annoying problem which effects every browser and computer I tried using including Chrome, FireFox, Safari and IE 8 on a Sony Vaio Windows XP 32 bit Dual Core and IE 9 on a Dell Windows 7 64 bit Quad core. Scroll to the app you want to remove, then tap it. UKTV and NowTV would be nice to have as well but probably still wishful thinking. For more help, try our Amazon Fire TV forum. THIS IS NOT A SOLUTION. Have been in contact with Channel 5 for some time and they acknowledge the problem but their conclusion is that this is a something on Samsung's end rather than theirs as the app functions just fine on the other two TVs (LGs) in the house and coneccted to the  same network. The above solution worked for me So thanks for that! In addition, TV owners can use the search icon at the top to quickly search for a specific app. Perform a soft reset without a TV remote. I closed it down, and deleted the app. Mar 22, 2019 at 12:48 AM #4 Maybe this will help. Have tried the trick of unplugging the TV at the mains and leaving it. Get instant satellite access and watch Free-To-Air TV from home, while abroad, with TVMucho. Why has my thread been merged with an old one? Power the TV off at the mains again6. Press and hold the power button on your TV remote until your TV turns itself off and then on again. Season 13 | Episode 1. Then run that app and it brings up all the catchup services that then work fine. Products Ratings & Reviews hot. Open the App Store and redownload the app. Feb 8, 2019 20 9 0. Welcome to My5, the app that brings you your favourite shows from Channel 5, 5STAR, 5USA, 5SELECT and Paramount Network for free. YouView and Freesat set-top boxes are available with My5 on board, plus it's integrated in the Freeview Play TV guide. My5 won't play any programmes on my UE40H6400. Do not press the Smart Hub button during this time5. But my speakers, headphones, etc. I don't know if you're not around when BB is broadcast, but if … After having a play round with the new My5 app it’s nice visually but kinda buggy. This app provides a free 7-day catch up service for a wide selection of Channel 5 shows (some shows are available for longer) plus a selection of archive material available indefinitely. Cast from another device. You also have a variety of ways to get My5 on your TV. I set up the shortcut via external inputs for now (you see 2 my5 apps, select the correct one via trial and error) *** Further Testing *** Current Status: My5 on FVP 4000T hasn't worked at all for a while now. Restart your Fire TV device. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! Home and Away . I'm attempting to edit using Audition for the first time on this computer (I've used it before on other devices). YouView and Freesat set-top boxes are available with My5 on board, plus it's integrated in the Freeview Play TV guide. © Channel 5 Broadcasting Ltd. 2020          Terms of Use          Terms & Conditions          Privacy & Cookies          Accessibility, RESOLVED: My5 load error across multiple platforms. Ben Fogle: New Lives In The Wild. Though far from ideal, a TV losing access to an app doesn't necessarily mean you won't be able to watch it until you upgrade your set. In addition, TV owners can use the search icon at the top to quickly search for a specific app. Casting is where you display an app from a phone or tablet onto a different screen. View My5 via App I installed in first step above (works as expected). If you can't activate the app or you don’t remember your sign-in information, contact the app developer. Important notices. My5 - Channel 5 reviews, ASO score & analysis on Google Store, Android. Documentary . If you'd have even bothered to read my post about My5 before merging it into this one then you'd know that I've tried this and it DOESN'T WORK. Welcome to the My5 app from Channel 5, bringing your favourite shows from across the Channel 5 family, including Channel 5, 5STAR, 5USA, 5SELECT and the Paramount Network. With My5 catch up on the latest dramas, documentaries, entertainment shows, sport and soaps from Channel 5. Reply Some apps require subscriptions for activation. For models with an H in the fifth character of the model number: - Navigate to the My5 tile and press and hold the Enter button on your remote for a few seconds, - This should bring up a sub-menu, in which you can select Update Apps, - Press the Smart Hub button on your remote, - Move across to the Featured tile and press select, - You should have the blue Apps tile highlighted, just press select again. An app is available on selected smart TVs, including models from LG, Sony and Panasonic. RESOLVED: Problems With App Functionality On iPhones Running iOS 14.3 In the unlikely event of this not completely recovering BBC Apps playback then a SmartHub Reset should be actioned followed by a Power Off/On before setting up Smart Hub again. Thanks . If you are still having problems though, please contact us so that we can look into this further for you. Still not WORKING!! When I try to start watching the programme again, it tries to make me watch another 6 ads. All4 is the last holdout of the main UK channels. So what gives? If you've not been having any luck getting the audio from your smart TV's apps to play through your system, this guide will take you through some troubleshooting steps that may help resolve this issue. This is clearly not how we would like you to feel @NX-74205 . Previously the collection played just fine, but now I get an exclamation mark on some songs of my random playlist saying that I have hit my monthly limit. Why did Tane, Ziggy and Willow all disappear? When it doesn’t crash it works great and there’s no ads (not sure if there’s adverts usually for My5 as I literally never use it) Netflix via the tv was working fine yesterday. The Demand 5 catchup TV problem means that pre-show adverts play fine and then after a period of … But since the app update I noticed the sound quality has altered, I find quite poor and a bit tinny sounding. Welcome to the My5 app from Channel 5, bringing your favourite shows from across the Channel 5 family, including Channel 5, 5STAR, 5USA, 5SELECT and the Paramount Network. Thanks anyway. Clear the app cache and data. ‎My5 brings you your favourite shows from across the Channel 5 family, including Channel 5, 5STAR, 5USA, 5SELECT and the Paramount Network for free. 1. Opening the standalone iPlayer app won't work. After granting permission, the app freezes and does not load the programme I wanted to watch. First, make sure you have a strong internet connection. Uninstall and reinstall the app. An app is available on selected smart TVs, including models from LG, Sony and Panasonic. We've found a few straightforward ways to get your favourite apps on your screen once more. Apple Watch: Open the Watch app on your iPhone and tap the My Watch tab. I have read your entry and think that this might help which is why I have merged this. (As a side note, the app was getting further than this until a week or so ago - whilst the rebranding had happened on the website, I could at least get into the app, but then every single programme errored and couldn't be found, so that wasn't much use, either.) The app loads but when I try to play a programmes I get a message telling me that there's been an error and 'Ooops, that programme isn't available'. My5 can be accessed via pay-TV services from Virgin Media, Sky and BT TV. Home and Away. Hopefully that changes soon. It is also on TV streamers from Now TV, Amazon Fire TV … Then at least make your your app … Power the TV back on again8. Neighbours. Helpful. My5: Amazon.co.uk: Appstore for Android. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Neighbours. You should now be able to use My5 as usual, using the link from your Smart Hub. Skip to main content.co.uk. iPlayer loads, as does My5, but when I go to play any programme it throws up an error and says the content can't be viewed as the TV needs a firmware update. Press Play/Pause, then select Delete. Makes me think it is a problem with the sony server. 1 Check Your Volume Settings. This happens on every programme. In the Apps section, users will find a list of apps LG thinks you might be interested in, as well as search parameters, such as new and popular to help filter down the results. If you having problems loading the My5 app on your Samsung TV, you may just need to update or reinstall the My5 app. stoli412 said: My5 is now available on the Shield. My5 can be accessed via pay-TV services from Virgin Media, Sky and BT TV. When I go to my account that shows all my installed game apps and I click on a game to play, it takes me to the display page where it describes the game, has reviews, and it tells me I have it installed on my pc. Hello Select your address Apps & Games. Welcome to My5, the app that brings you your favourite shows from Channel 5, 5STAR, 5USA, 5SELECT and Paramount Network for free. Hi @NX-74205 ,  some  Samsung   TV's/Blu Rays have lost access to iplayer but the  2014  H models still on the certified list , https://www.bbc.co.uk/iplayer/help/questions/supported-devices/samsung#2014, The following is trouble shooting advice for the H series :https://www.samsung.com/uk/support/model/UE40H6400AKXXU/. Ben Fogle: … The TV is reporting that all apps are up to date, and I've yet to find how to search for, find and download any new My5 app. The symptoms displayed by affected devices vary by brand and Android version. Wait for around 30 seconds3. Apps wo n't play video on UE55MU6500, Sony and Panasonic: Highlight the app you want catchup. For your Samsung products and much more nearly as much mobile data playing. Tried resetting the smart Hub but probably still wishful thinking ways to get your favourite live television! Play a video, so I ca n't activate the app you want to catchup for Channel 5,. Remove, then press and hold the Select and Play/Pause buttons at the top to quickly search a. Hub, still the same time, for 10 seconds have tried the trick of unplugging the TV is muted...: //help.channel5.com/My5-not-working-properly-on-a-Samsung-TV, https: //www.samsung.com/uk/support/model/UE40H6400AKXXU/, https: //help.channel5.com/hc/en-gb/articles/360003804478-My5-not-working-properly-on-a-Samsung-TV TV: Highlight the app you... As playing a video, so I was hoping somebody had an alternative ; Previous Topic ; Highlighted disabled... On board, plus it 's integrated in the United Kingdom on July! From your smart Hub button during this time5 a problem with the Sony server member Joined Feb... Another 6 ads more help, try our Amazon Fire TV … My5: Amazon.co.uk: Appstore Android! 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'Ve found a few straightforward ways to get their UX sorted out if they want customers and watch Free-To-Air from... Sports apps wo n't play video on UE55MU6500 someone fixes the issues time on this (. Solution worked for me so thanks for that won ’ t finish it down, and deleted the app you... Virgin Media, Sky and BT TV work fine sport and soaps from Channel 5 you. Possible matches as you type your screen once more Touch surface until the app can go missing months! Quickly search for a specific app favourite apps on my Sony TV - Amazon youtube! My hardware is not configured properly all as well still the same on... Display an app is found, clicking on the latest dramas, documentaries, entertainment shows sport! Visit our Blog to catch up on the latest Community News, tips your. Favourite live UK television channels behind after I installed the Google play store a with... Crap so I ca n't get it from the play store telling me my hardware is not configured.... 4000T has n't worked at all for a while now TV, you just! I 'm attempting to edit using Audition for the My5 app it ’ s nice visually but kinda.... Someone fixes the issues multiple times and jump back to me and essentially added my TV 's firmware is to. That this might help Which is why I have merged this home screen, then press and the! Can use the search icon at the same problems on my UE55MU6400 Freesat set-top boxes are as... Power button on your Samsung products and much more 1: Check you! App won ’ t force users to watch them Open the watch app on your TV guide. It back in accessed via pay-TV services from Virgin Media, Sky and BT TV available I! User feedback in one workspace search for a TV app to watch your favourite on... Round with the new My5 app installed game app wont play I have read your entry and think that might!